What to Look for in a Medical Equipment & Supplies Partner

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As independent pharmacy owners, the decision to choose the best medical equipment and supplies partner is crucial for the success of your stores and the well-being of your customers. The right partner can provide you with reliable, high-quality products, exceptional customer service, a competitive edge against mass chain pharmacies and Amazon, and the scalability to meet your growing needs. With so many options available in the market, it can be overwhelming to make the right choice. In this article, I will guide you through the important factors to consider when selecting a medical equipment and supplies partner.

At NOVA, we understand the significance of finding the right partner in your business and healthcare journey. With over 30 years of experience, we have been dedicated to providing essential medical equipment and supplies to empower individuals and enhance their quality of life. With valuable education tools and a training program for your staff, we are committed to helping you make informed decisions for the well-being of your customers.

Let’s explore the key factors when choosing a medical equipment and supplies partner.


When seeking a medical equipment and supplies partner, reliability is paramount. Look for a partner with a proven track record of consistently delivering high-quality products and services. A reliable partner will ensure you can meet your customers’ needs without compromise and support the relationship of trust.


Experience is invaluable when choosing a medical equipment and supplies partner. An experienced partner brings a wealth of knowledge and expertise to the table, ensuring you receive the best possible support and guidance.


A reliable medical equipment and supplies partner should be able to scale their offerings based on your business’s growth and evolving needs. Whether you’re a small independent retailer or a large healthcare facility, your supply partner should be equipped to accommodate your changing demands.

Product Range

A comprehensive product range is essential for addressing diverse healthcare needs. When selecting a partner, ensure they offer a wide selection of high-quality medical equipment and supplies to cater to different requirements and preferences.

Education and Training 

Ensuring that your staff is educated on the products you carry is an important part of your mission to provide the best care and also your competitive differentiator. Make sure your partner has an effective education and training program and tools to effectively engage your staff’s on-going knowledge and expertise. 

Customer Service

Exceptional customer service is a hallmark of a reputable supply partner. Look for a partner that prioritizes customer satisfaction, responsiveness, and support, ensuring that you receive the assistance you need whenever it’s required. Part of our customer service is our consulting services. Learn more about our consulting services here.


Compassion is at the heart of everything we do at NOVA. We understand the significance of empathy and understanding in the healthcare industry, and we are dedicated to providing compassionate support to healthcare professionals and their customers.

Partner with NOVA

Choosing the best medical equipment and supplies partner requires careful evaluation of several factors. Look for reliability, experience, scalability, a comprehensive product range, education support, exceptional customer service, and compassion.

Consider partnering with NOVA – We go above and beyond to support your success. Together, we can continue to improve the health, independence, and well-being of individuals across the country while also helping you grow your pharmacy business!

Contact us to learn more about joining the NOVA network.

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