The HME 180 Podcast
Subscribe to The HME 180 Podcast on Apple Podcasts and/or Spotify!
The HME 180 Podcast is the industry-leading HME podcast, providing pharmacies and HME dealers retail strategies, solutions and support to be successful and sustainable HME Retailers. HME Retail needs to THRIVE because Americans deserve support and guidance as their mobility, independence and home care needs evolves over time.
In each 30-minute episode, your host Sue Chen will interview the best of the best HME Retailers, health care professionals, and experts on aging, who are fearless, innovative and committed to their work. Each guest will share their story, challenges, tips and strategies, as well as the passion that empowers their business today, tomorrow and beyond.
Transcripts and Show Notes
The HME180 Podcast – Episode 10 – Anne Rue, Family Caregiver Expert
In this episode of The HME180 Podcast, Sue Chen honors National Caregiver Month by spotlighting caregiving’s profound challenges and rewards. She speaks with her close friend Anne Rue, who shares her deeply personal journey of caring for her parents. She emphasizes the importance of leveraging resources like the Alzheimer’s Association, building strong networks of support, and maintaining open communication with healthcare providers. Anne also highlights practical strategies, including creating a list of essential caregiving products and fostering relationships with local medical equipment dealers. Through anecdotes and insights, the conversation underscores the emotional, physical, and logistical aspects of caregiving while advocating for self-care and finding moments of joy amidst the challenges. Listen to our Episode Resources and Photos Items to Help with Aging Loved Ones Transcript Introduction: Welcome, you’re listening to the HME180 Podcast. Every month, your host, Sue Chen will interview passionate experts in the HME industry who are fearless, innovative, and committed to their work. On this month’s episode, our special guest is
The HME180 Podcast – Episode 9 – Gary Ross, Mobility Plus Franchise Owner and Navy Reservist
In this episode, Gary Ross, a Mobility Plus franchise owner and Navy reservist, shares insights on building a thriving business with a holistic, client-focused approach. From offering comprehensive benefits for employees to partnering with community organizations like Senior Helpers, Gary highlights the value of aligning with mission-driven partners to support clients’ independence and well-being. He also discusses the advantages of the franchise model, Mobility Plus’s new e-commerce innovations, and his latest venture with New York Life Insurance to provide clients with financial security. Join us for an inspiring look at how dedication to service fuels business success! Listen to our Episode Photos Transcript Welcome, you’re listening to the HME180 Podcast. Every month, your host, Sue Chen will interview the best of the best HME retailers who are fearless, innovative, and committed to their work. On this month’s episode, our special guest is Gary Ross, Mobility Plus franchise owner and Navy Reservist. Sue Chen: Hi, and welcome to The HME 180 Podcast. I’m Sue Chen,
The HME180 Podcast – Episode 8 – Tina Chen, Renowned Physical Therapist and Sue’s Sister
NOVA CEO Sue Chen interviews her sister, physical therapist Tina Chen, about their father’s legacy and the role of teamwork in patient care.
The HME180 Podcast – Episode 7 – Dr. Ken Druck, Resilience and Aging Expert
Sue Chen and renowned author Dr. Ken Druck discuss the transformative power of kindness in the caregiving journey for aging parents.
The HME180 Podcast – Episode 6 – Violeta Arnobit from ACE Medical
NOVA CEO Sue Chen talks with Hawaii HME entrepreneur Violeta Arnobit of ACE Medical about the role of education in community health.
The HME180 Podcast – Episode 5 – Jay Broadbent from Caddis Capital Management & Alpine Home Medical
Sue Chen interviews Jay Broadbent (Caddis Capital Management, Alpine Home Medical) about balancing retail & reimbursement models.
The HME180 Podcast – Episode 4 – Karter McKinlay from The Bone Store
Listen as Karter McKinlay, CEO of The Bone Store, and NOVA CEO Sue Chen discuss pharmacy staff incentives and customer service essentials.
The HME180 Podcast – Episode 3 – Lane Hamm with AZ MediQuip
Discussing the pivotal role of independent retailers in the healthcare industry with Lane Hamm, CEO of MediQuip. Listen or read along here.
The HME180 Podcast – Episode 2 – Carole Martin with Davy Crockett Drug
In this episode, Sue Chen interviews Carole Martin, pharmacist/co-owner from Davy Crocket Drug, an independent pharmacy established in 1961 in Crockett, East Texas. Carole is an amazing example of stepping outside of your comfort zone to try different pharmacy marketing tactics to sell HME, including Facebook videos and radio advertisements, and discusses the profit margins of HME in comparison to other typical pharmacy products. Year after year, they crush their competition across town (none other than Walmart) by developing relationships with their pharmacy customers. In a small town of 6,400, but with a much broader reach, Davy Crockett Drug has seen success selling HME by sharing with customers that these products are for EVERYONE. Listen to our Episode: Photos & Video Click to enlarge photos and learn more about Davy Crockett Drug! Transcript Introduction: Welcome, you’re listening to The HME180 Podcast. Every month, your host, Sue Chen will interview the best of the best HME retailers who are fearless, innovative, and committed to their work. On this
The HME180 Podcast – Episode 1 – Alex Anderson from Oswald’s Pharmacy
Sue Chen interviews Alex Anderson from Oswald’s Pharmacy. Learn how his independent store’s profits grew by 1447% over a decade.
Hear From the NOVA Network
You Can Home Medical–Louisville
“NOVA MVP training is the most informative program we have experienced. It’s fun and engaging but also teaches you what you need to know along the way. We learn helpful tips and tricks to better teach our customers how to safely use their new NOVA. We LOVE NOVA and are PROUD to provide quality, stylish products to our community!”
Jess Neal
Store Manager
Hear From the NOVA Network
Affordable Medical Supply
“We are incredibly proud to be a SuperNOVA Dealer and NOVA MVPs! The reliability, great customer service, wonderful warranty programs and products support have been exceptional.
The large variety of products has made NOVA our one-stop-shop. MVP training has been a great opportunity for our staff to grow their knowledge of NOVA products and standards. Thank You NOVA!”
Rachel Martinez
Store Manager
Hear From the NOVA Network
Life Care HME
“We choose NOVA because it means quality assurance and a cut above! We need that for our patients, customers safety!”
Nancy
Store Manager
Hear From the NOVA Network
Oswald's Pharmacy
“No one else in the HME industry does medical equipment like NOVA! They truly get the retail environment and do everything they can to create a win-win partnership. From their color coordinated, well designed retail packaging to their educational videos and hands on support – you won’t find another vendor this helpful!”
Alex Anderson
Owner
Education & Resources
Anyone can improve their health and well-being with the right information and a positive, proactive mindset. This is especially true for those facing changes or transitions related to aging and recovery.
In other words…
Most falls can be prevented.
Most mobility struggles can be improved.
Most recoveries can be easier.
Most of life’s challenges can be overcome.
Use NOVA’s free educational resources to help your customers stay healthy and choose joy with a safe and empowered lifestyle.
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The HME180 Podcast – Episode 10 – Anne Rue, Family Caregiver Expert
In this episode of The HME180 Podcast, Sue Chen honors National Caregiver Month by spotlighting caregiving’s profound challenges and rewards. She speaks with her close friend Anne Rue, who shares her deeply personal journey of caring for her parents. She emphasizes the importance of leveraging
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