The HME 180 Podcast
Subscribe to The HME 180 Podcast on Apple Podcasts and/or Spotify!
The HME 180 Podcast provides HME dealers and pharmacies retail strategies, solutions and support to be successful and sustainable HME Retailers. HME Retail needs to THRIVE because Americans deserve support and guidance as their mobility, independence and home care needs evolves over time.
In each 30-minute episode, your host Sue Chen will interview the best of the best HME Retailers, who are fearless, innovative and committed to their work. Each HME Retailer will share their story, challenges, retail tips and strategies, as well as the passion that empowers their business today, tomorrow and beyond.
Transcripts and Show Notes
The HME180 Podcast – Episode 8 – Tina Chen, Renowned Physical Therapist and Sue’s Sister
NOVA CEO Sue Chen interviews her sister, physical therapist Tina Chen, about their father’s legacy and the role of teamwork in patient care.
The HME180 Podcast – Episode 7 – Dr. Ken Druck, Resilience and Aging Expert
Sue Chen and renowned author Dr. Ken Druck discuss the transformative power of kindness in the caregiving journey for aging parents.
The HME180 Podcast – Episode 6 – Violeta Arnobit from ACE Medical
NOVA CEO Sue Chen talks with Hawaii HME entrepreneur Violeta Arnobit of ACE Medical about the role of education in community health.
The HME180 Podcast – Episode 5 – Jay Broadbent from Caddis Capital Management & Alpine Home Medical
Sue Chen interviews Jay Broadbent (Caddis Capital Management, Alpine Home Medical) about balancing retail & reimbursement models.
The HME180 Podcast – Episode 4 – Karter McKinlay from The Bone Store
Listen as Karter McKinlay, CEO of The Bone Store, and NOVA CEO Sue Chen discuss pharmacy staff incentives and customer service essentials.
The HME180 Podcast – Episode 3 – Lane Hamm with AZ MediQuip
Discussing the pivotal role of independent retailers in the healthcare industry with Lane Hamm, CEO of MediQuip. Listen or read along here.
The HME180 Podcast – Episode 2 – Carole Martin with Davy Crockett Drug
In this episode, Sue Chen interviews Carole Martin, pharmacist/co-owner from Davy Crocket Drug, an independent pharmacy established in 1961 in Crockett, East Texas. Carole is an amazing example of stepping outside of your comfort zone to try different pharmacy marketing tactics to sell HME, including Facebook videos and radio advertisements, and discusses the profit margins of HME in comparison to other typical pharmacy products. Year after year, they crush their competition across town (none other than Walmart) by developing relationships with their pharmacy customers. In a small town of 6,400, but with a much broader reach, Davy Crockett Drug has seen success selling HME by sharing with customers that these products are for EVERYONE. Listen to our Episode: Photos & Video Click to enlarge photos and learn more about Davy Crockett Drug! Transcript Introduction: Welcome, you’re listening to The HME180 Podcast. Every month, your host, Sue Chen will interview the best of the best HME retailers who are fearless, innovative, and committed to their work. On this
The HME180 Podcast – Episode 1 – Alex Anderson from Oswald’s Pharmacy
Sue Chen interviews Alex Anderson from Oswald’s Pharmacy. Learn how his independent store’s profits grew by 1447% over a decade.
Hear From the NOVA Network
You Can Home Medical–Louisville
“NOVA MVP training is the most informative program we have experienced. It’s fun and engaging but also teaches you what you need to know along the way. We learn helpful tips and tricks to better teach our customers how to safely use their new NOVA. We LOVE NOVA and are PROUD to provide quality, stylish products to our community!”
Jess Neal
Store Manager
Hear From the NOVA Network
Affordable Medical Supply
“We are incredibly proud to be a SuperNOVA Dealer and NOVA MVPs! The reliability, great customer service, wonderful warranty programs and products support have been exceptional.
The large variety of products has made NOVA our one-stop-shop. MVP training has been a great opportunity for our staff to grow their knowledge of NOVA products and standards. Thank You NOVA!”
Rachel Martinez
Store Manager
Hear From the NOVA Network
Life Care HME
“We choose NOVA because it means quality assurance and a cut above! We need that for our patients, customers safety!”
Nancy
Store Manager
Hear From the NOVA Network
Oswald's Pharmacy
“No one else in the HME industry does medical equipment like NOVA! They truly get the retail environment and do everything they can to create a win-win partnership. From their color coordinated, well designed retail packaging to their educational videos and hands on support – you won’t find another vendor this helpful!”
Alex Anderson
Owner
Education & Resources
Anyone can improve their health and well-being with the right information and a positive, proactive mindset. This is especially true for those facing changes or transitions related to aging and recovery.
In other words…
Most falls can be prevented.
Most mobility struggles can be improved.
Most recoveries can be easier.
Most of life’s challenges can be overcome.
Use NOVA’s free educational resources to help your customers stay healthy and choose joy with a safe and empowered lifestyle.
NOVA News
Understanding the Pharmacy Customer Journey to Create Repeat Customers
Understanding the pharmacy customer journey can help you build strong customer relationships and grow your revenue. Learn how it works.
Aging in Place with Home Medical Equipment
Aging in place is a great process for enhancing the physical and mental health of the older adult you’re caring for. Learn how home medical equipment can help.
Are Independent Pharmacies Dying?
Are independent pharmacies dying? We don’t think so! Learn about the challenges today’s independents face, and how NOVA is supporting their survival.