Karter McKinlay, CEO of The Bone Store, and Sue Chen meet face to face in the NOVA lounge as they delve into several topics, including performance pay programs, unveiling the game-changing impact of substantial incentives on employee performance. McKinlay’s insights, likening the effect to the legendary Roger Bannister breaking the four-minute mile barrier, underscore the power of leadership in unlocking human potential. Their discourse extends to the pivotal role of exceptional customer service and the strategic curation of high-quality products, challenging the notion of price supremacy in favor of quality, durability, and memorable experiences. Furthermore, McKinlay’s innovative approach of utilizing other businesses’ websites to enhance the in-store sales experience highlights his commitment to leveraging industry resources without viewing them as competitors, ensuring he never loses a sale that is right in front of him. Listen to Our Episode https://vimeo.com/935558635?share=copy Photos Click to enlarge photos and learn more about The BONE Store! Transcript Introduction: Welcome, you’re listening to The HME180 Podcast. Every month, your host Sue

In this episode of The HME180 Podcast, Sue and Lane Hamm, CEO of AZ MediQuip, delve into the pivotal role of independent retailers in the healthcare industry. Lane, previously an outsider to HME products but an expert in retail, emphasizes the empowerment and immediate solutions that HME retailers can implement, contrasting them with larger chains like CVS or Walmart. He describes running a business as solving a puzzle, applying retail strategies such as community engagement, differentiation, and staff training on the different HME products. Despite challenges in insurance reimbursement, Lane remains optimistic about the industry’s growth. He expresses fulfillment with his role as CEO, citing a sense of mission and excitement for future growth, while emphasizing the importance of empathy as a competitive edge. Listen to Our Episode: https://vimeo.com/927327529?share=copy Photos Click to enlarge photos and learn more about AZ MediQuip! Transcript Introduction: Welcome, you’re listening to The HME180 Podcast. Every month, your host Sue Chen will interview the best of the best HME retailers who are

In this episode, Sue Chen interviews Carole Martin, pharmacist/co-owner from Davy Crocket Drug, an independent pharmacy established in 1961 in Crockett, East Texas. Carole is an amazing example of stepping outside of your comfort zone to try different marketing strategies to sell HME, including Facebook videos and radio advertisements, and discusses the profit margins of HME in comparison to other typical pharmacy products. Year after year, they crush their competition across town (none other than Walmart) by developing relationships with their pharmacy customers. In a small town of 6,400, but with a much broader reach, Davy Crockett Drug has seen success selling HME by sharing with customers that these products are for EVERYONE. Listen to our Episode: Photos & Video Click to enlarge photos and learn more about Davy Crockett Drug! Transcript Introduction: Welcome, you’re listening to The HME180 Podcast. Every month, your host, Sue Chen will interview the best of the best HME retailers who are fearless, innovative, and committed to their work. On this month’s