NOVA MVPs are the Most Valuable Person in the store
Get educated and empowered as a NOVA MVP
What is a NOVA MVP?
NOVA MVPs transform customers’ lives through a unique combination of education, expertise, and empathy.
The MVP Training will help you become your customers’ Most Valuable Person, because you’ll provide the NOVA education and expertise they’re looking for when they come into your store.
Whether you are new to the Home Medical Equipment industry or a seasoned veteran, the NOVA MVP program will provide you with new ways to engage with customers and help them turn feelings of frustration, denial, or shame into feelings of joy, positivity, and empowerment.
Learn how to give your customers a five-star experience and improve their quality of life with NOVA product solutions.
You can become a NOVA MVP in less than two hours through our exclusive video-based training program:
How to Give Your Customers a 5-Star Experience
Rollators
Transport Chairs
Canes
Bathroom Safety
Turning Knee Scooters*
*Optional but highly recommended if you are selling or renting Knee Scooters
After successfully completing a short quiz at the end of the training program, you’ll earn an MVP certificate and exclusive NOVA merchandise – more importantly, you’ll be equipped to change and improve your customers’ lives for the better.
SuperNOVA Network
SuperNOVA Dealers are the brightest stars in the NOVA universe and have an unwavering commitment to delivering an exceptional HME experience.
Do you have what it takes to go SuperNOVA? Find out here.
Hear From the NOVA Network
You Can Home Medical–Louisville
“NOVA MVP training is the most informative program we have experienced. It’s fun and engaging but also teaches you what you need to know along the way. We learn helpful tips and tricks to better teach our customers how to safely use their new NOVA. We LOVE NOVA and are PROUD to provide quality, stylish products to our community!”
Jess Neal
Store Manager
Hear From the NOVA Network
Affordable Medical Supply
“We are incredibly proud to be a SuperNOVA Dealer and NOVA MVPs! The reliability, great customer service, wonderful warranty programs and products support have been exceptional.
The large variety of products has made NOVA our one-stop-shop. MVP training has been a great opportunity for our staff to grow their knowledge of NOVA products and standards. Thank You NOVA!”
Rachel Martinez
Store Manager
Hear From the NOVA Network
Life Care HME
“We choose NOVA because it means quality assurance and a cut above! We need that for our patients, customers safety!”
Nancy
Store Manager
Hear From the NOVA Network
Oswald's Pharmacy
“No one else in the HME industry does medical equipment like NOVA! They truly get the retail environment and do everything they can to create a win-win partnership. From their color coordinated, well designed retail packaging to their educational videos and hands on support – you won’t find another vendor this helpful!”
Alex Anderson
Owner
NOVA News
The HME180 Podcast – Episode 7 – Dr. Ken Druck, Resilience and Aging Expert
This episode of The HME180 Podcast features a deep dive into the emotional complexities of aging, resilience, and the caregiving relationship between adult children and their aging parents. Sue Chen and Dr. Ken Druck discuss the importance of empathy and self-compassion in navigating the challenges
What To Know About Air Travel with Mobility Aids
If you’re caring for a loved one who travels with a mobility aid, then you—or your loved one—might feel stressed about taking a flight. Air travel is stressful enough, with security screenings, narrow plane cabins, and long lines at the airport. So many people worry
The HME180 Podcast – Episode 6 – Violeta Arnobit from ACE Medical
In this episode, Sue welcomes Violeta Arnobit, CEO of ACE Medical in Hawaii, renowned for her pioneering efforts and educational initiatives within the HME sector. Violeta shares her inspirational journey from humble beginnings in the Philippines to becoming a leading advocate and educator in the field.