When you invest in a mobility aid—whether it’s a cane, walker, rollator, or wheelchair—you’re investing in your comfort, independence, and safety. That’s why it’s important to understand the warranty that protects your purchase. A good warranty gives you peace of mind, knowing that you’re covered if something unexpected happens.
At NOVA, we’re proud to stand behind the quality of our products with the best in-service warranty in the industry. Here’s everything you need to know about how our warranty works—and how to make sure you’re getting the most out of it.
Why Warranties Matter
Peace of mind: Mobility aids are everyday essentials, and a warranty ensures you’re covered if something goes wrong.
Financial protection: A good warranty can save you money on repairs or replacements.
Long-term value: When you buy a product with a solid warranty, you’re making a smart investment in both your comfort and your independence.
What’s Covered with NOVA’s Warranty
Every NOVA product comes with our in-service warranty automatically—no need to register.
Warranty coverage varies depending on the product, but generally includes:
- 5 Year warranty on any part of the brake system
- Lifetime warranty on the frame
- 1 Year warranty on all other parts
If you ever have questions about coverage, our Customer Service Team is ready to help.
Related Blog: How To Fix the Brakes on a Rollator Walker
How to File a Warranty Claim
It’s simple:
- Locate your product’s serial number — usually found on a sticker with the NOVA butterfly under the seat, on the frame, or on the packaging.
- Call our Customer Service Team at 1-800-557-6682.
- We’ll guide you through the process and let you know if repair, replacement parts, or a full product replacement is covered.
We make it easy because we believe standing behind our products should be part of standing behind our customers.
Tips to Keep Your Equipment in Great Shape
To get the most out of your NOVA product and help prevent warranty issues:
✔ Keep your equipment clean and dry.
✔ Regularly inspect moving parts, wheels, brakes, and grips.
✔ Don’t exceed the weight capacity of your product.
✔ Use only NOVA parts and accessories to maintain warranty coverage.
✔ Use your NOVA products properly. Review and understand the User Guide and all Warning Labels. Always lock the brakes before sitting on your rollator, and never sit while the rollator is in motion—rollators are designed for seated rest only when stationary. NOVA’s warranty coverage does not apply to damage caused by improper use.
Taking these small steps will help your mobility aid last longer and perform better.
Fix What You Need—We’ve Got the Parts
One of the ways NOVA goes above and beyond is by offering a comprehensive parts catalog for our products. Unlike many other companies, we don’t believe in replacing an entire unit just because one part needs attention. From wheels and brakes to handles and seats, we have what you need to keep your mobility aid in top shape.
Browse our Full Parts Catalog Here
Not sure which part you need?
Just call our Customer Service Team, and they’ll help you find exactly the right fit for your model and ensure that everything you order is fully compatible.
Save time, save money, and get more life out of your mobility equipment with NOVA’s parts and support.
Why Choose NOVA?
We’ve been proudly supporting mobility and independence for over 30 years. Our reputation for quality, service, and standing by our products is why thousands of users trust NOVA every day.
No forms, no hassle, just real people ready to help when you need it most.
Need assistance or have a question about your NOVA product?
📞 Call us at 1-800-557-6682 or visit novajoy.com.
